FAQ
Products
Which clothing size should I get?
Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you’re interested in for specific sizing information.
Can you give more information about a specific product?
Definitely! Get in touch with us via chat, phone or mail when you desire more information about a product. We are happy to help!
The item I want is out of stock. Will it be restocked?
We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.
Can’t wait? It’s possible that one of our official retailers still has the item on stock. Just give us a call or send us an email, so we can check this for you.
How do I take care of my items?
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.
Sale Periods
When are the Daily Paper sales?
For the latest updates on the next sale subscribe to our newsletter!
Can I cancel/change my order?
During sale periods due to the high traffic of sales and special offers, cancelling or changing any international or domestic order won’t be possible.
Where and when do you deliver during sale?
Please be aware that delivery times are longer during sales periods due to the high volume. We are working towards having your order processed as fast as possible.
Deliveries within The Netherlands:
All orders placed before 9 pm on working days, will be delivered within the next 5 to 12 working days.
We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.
Deliveries within Belgium, France, Germany, Luxembourg:
From 5 to 12 working days.
Deliveries within Europe:
From 7 to 10 working days
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey
Deliveries to all other countries:
From 9 to 12 working days
Can I return items that were bought during sale?
You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Daily Paper covers part of the return costs.
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.
Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.
Can I return my sale items at the Daily Paper store?
It is not possible to return sale items to our stores. We only offer exchanges in-store or when a faulty item was delivered.
My sale order is cancelled. What happened?
We’re sorry that we couldn’t deliver all items you ordered. During our sale period, we have an enormous amount of traffic on our website. Therefore, it may happen that multiple orders are placed on the same and last item. That means that an item may appear in stock, but is possibly purchased by another customer at the same time.
Orders placed during the sale period are only confirmed after receiving a shipping confirmation email. It may happen that your order will be cancelled (partially) because of out-of-stock items. Of course, you will receive a refund for the items that weren’t delivered.
The product I am looking for is out of stock. Will it be restocked?
We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.
Will it be possible to use a discount code on sale items?
The use of discounts on sales items is allowed.
Orders & Delivery
I didn't receive an order confirmation. Why not?
It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.
If the payment has been processed and you haven’t received a
confirmation email after two hours, please get in touch with us via info@flavourslondonclothing.com
I've just placed an order, is it still possible to modify or cancel my order?
In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.
I made a mistake with my shipping address. What can I do?
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.
What is the current status of my order?
Right after you’ve placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
I am expecting a parcel but it has not been delivered. What happened?
We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you’ve received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via chat, phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.
What is the delivery time of my order?
We offer the following shipping schedule during non-sale periods:
Deliveries within The Netherlands:
All orders placed before 9 pm on working days, will be delivered within the next 1 to 3 working days.
We offer standard shipping to your preferred address.
Deliveries within Belgium, France, Germany, Luxembourg:
From 5 to 9 working days.
Deliveries within Europe:
From 7 to 10 working days.
Deliveries to all other countries:
From 9 to 12 working days.
Where do you deliver?
We deliver worldwide. However, we do not ship to APO, post office boxes or FPO addresses.
What are the shipping costs?
At Daily Paper Clothing we offer the following shipping costs:
The Netherlands Free
Europe Zone 1 Free
Europe Zone 2 € 10,00 (Free over €99)
Outside Europe € 10,00 (Free over €250)
Do I have to pay customs or import duties?
If you place an order outside the EU, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.
I bought Daily Paper items from a fraudulent webshop, what to do?
There are several fraudulent webshops that are selling Daily Paper items (third-party websites). They are not official retailers of Daily Paper, or in any other way linked to Daily Paper. Most of the time these websites mainly sell old collections, use old imagery (which they are not authorized to use), offer high discounts, have a deviant website URL and only sell Daily Paper (we only sell to multi-brand stores).
We cannot be held responsible for items bought via these third-party webshops. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. We try to take these third-party webshops down as much as we can. When you are in doubt about whether a third-party webshop is a valid Daily Paper outlet please do not hesitate to contact our customer service.
Returns
What is your returns policy?
Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Daily Paper labels attached and in the original packaging.
For hygiene reasons, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.
How can I return an order?
You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Daily Paper.
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.
Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.
Can I return my order at one of the Daily Paper stores?
Orders placed online can be returned in our Amsterdam Leidsestraat Store for an exchange, gift card or refund. Orders bought in the Amsterdam Leidsestraat Store can be returned for an exchange or gift card but can’t be refunded in store. Refunds and exchanges will only be given on items returned within 14 days after the delivery.
Please note that sale orders placed online can’t be returned to our Amsterdam Leidsestraat Store. Sale orders placed in our Amsterdam Leidsestraat Store can be returned for an exchange or gift card.
My return arrived at your warehouse more than 14 days ago, but I did not receive any updates. What should I do?
We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.
When can I expect my refund?
We will refund your return as soon as possible and at the latest within 14 days after the delivery. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.
What are the costs to return an item?
The costs of a return differ based on the shipping company and country that you ship it from. Visit our Return Portal to start your return and create a return label.
We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.
Please note that return shipments are at your own expense.
My purchased item is damaged, what should I do?
We’re sorry that the item that you purchased is damaged.
Return costs for faulty items are covered by Daily Paper.
Did you receive my return?
Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.
Is it possible to exchange items?
We are happy to offer exchanges. Please be aware that all applicable return costs are the responsibility of the customer. Exchanges will only be given on items returned within 14 days after the delivery.
In addition, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.
Contact our Customer Service Team
How can I contact your Customer Service?
Our customer service team is available to assist you with your orders. You can chat with us by opening the balloon on the bottom right corner, send an e-mail to info@flavourslondonclothing.com
